Terms and Conditions

These are general Terms and Conditions surrounding our services. Depending on
circumstances, there may be additional situations that require us to modify these Terms
and Conditions. These Terms and Conditions may change from time to time without
notice. We strongly advice you to familiarize yourself with these Terms and Conditions
before you contract our services.

RECOMMENDATION NOT PERFORMED

If suggested options are not chosen by the CUSTOMER and a failure is experienced, Prompt Action Bat & Pest Control is held harmless.

Any drain cleaning cable which becomes stuck in the line is the responsibility of the CUSTOMER for removal and/or additional repairs. If a sewage spill occurs, including one deemed hazardous material, the cost of clean up is the responsibility of the CUSTOMER.

DISPATCH FEE

A dispatch fee is a standard charge for sending a licensed technician to your location to
assess and diagnose the issue. This fee covers the technician’s time, travel, and expertise
in evaluating your plumbing concerns.

Customers will be informed of the dispatch fee during the booking process, and
confirmation of acceptance will be required before a technician is dispatched. The
customer agrees to the terms of the dispatch fee upon confirming the appointment.

If a customer declines services or cancels after our technician has dispatched to your
address, the dispatch fee is due and payment is required. If payment is not received within
90 days, bill will be sent to collections for payment.

PAYMENT

All work done on a fixed UP FRONT PRICE. The price includes Materials and Labor. NO
BREAKDOWN WILL BE PROVIDED! Payment for the work described in the Agreement
shall be immediately due upon completion of the work. All deposits paid are non refundable.

No deduction shall be made from payments due Prompt Action Bat & Pest Control on account
of penalty, liquidated damages, back charges for alleged defective work, or other sums
withheld from payments to other CONTRACTOR’S or on account of the cost of changes or
defects in the work.

Furthermore CUSTOMER agrees and recognizes that payment for services rendered by Prompt Action Bat & Pest Control when due is an express condition precedent to Prompt Action Bat & Pest Control continuing work as herein described in this
Agreement. CUSTOMER recognizes that the failure to pay for services when due shall entitle Prompt Action Bat & Pest Control to terminate work immediately. In the event that Prompt Action Bat & Pest Control terminates work for non-payment as herein described,Prompt Action Bat & Pest Control Services shall be entitled to all of its reasonable expenses including, but not limited to, cost of labor, materials, a reasonable allowance for overhead and profit, and all other compensation as allowed by law.

IN CASE OF DISPUTE

In the event of a dispute between Prompt Action Bat & Pest Control and CUSTOMER, CUSTOMER agree that Prompt Action Bat & Pest Control may immediately terminate the work described herein.

In the event of such termination, Prompt Action Bat & Pest Control shall be entitled to payment for all services rendered including cost of all labor, materials, reasonable profit and overhead. In the event of cancellation by CUSTOMER after contract has been signed, CUSTOMER agrees to forfeit their “down Payment”. In the event of cancellation by CUSTOMER after work has commenced, Prompt Action Bat & Pest Control is entitled to payment for work performed.

LIMITED WARRANTY

Prompt Action Bat & Pest Control warrants its materials and workmanship to be free from defects for one year after installation unless otherwise specified in writing. The warranty does not cover faults caused by misuse; negligence; or damage caused by acts of God, including, but not limited to, earthquake, hurricane or tornado. There is no warranty on drain cleaning without a camera inspection. In the event that a manufacturer offers a warranty, said warranty shall negate and supersede Prompt Action Bat & Pest Control warranty. This warranty is the only warranty to the CUSTOMER, and is in lieu of all other warranties, expressed or implied.

NOTICE OF DEFECTIVE WORK

Upon completion of the work, CUSTOMER agrees to exercise due diligence in inspecting the work for defective workmanship and materials. CUSTOMER agrees to notify Prompt Action Bat & Pest Control services within 48 hours of completion of the work described in of all defective work, if any. CUSTOMER agrees that upon discovery of any allegedly defective work, CUSTOMER shall immediately call Prompt Action Bat & Pest Control who shall have the first opportunity to repair the alleged defective work. The failure to allow Prompt Action Bat & Pest Control the first opportunity to repair the alleged defective work shall void all warranties, express and implied henceforth. CUSTOMER agrees and recognizes that they shall not withhold any payments for allegedly defective work. Prompt Action Bat & Pest Control is not responsible for reimbursement for work performed by any other company or individual.

Prompt Action Bat & Pest Control will not perform any other work or trade other than that which is specified herein, including, but not limited to, carpentry, plaster/wall work, tile work, landscaping, masonry, flooring, roofing, paving, etc., unless otherwise stated; paint, plaster, stucco, and landscaping are not included in the up front price and are the responsibility of CUSTOMER.

PROMPT ACTION BAT & PEST CONTROL VALUE PLANS

Upon enrollment, CUSTOMER agrees to a binding 1 year contract with auto renewal. CUSTOMER agrees upon cancellation, to pay back discounts given if plan is cancelled within the 1 year period, from date of repair. To cancel plan, CUSTOMER must call into our office and if needed, bring account to current, paying any past due balance.

Text Message and Data Policy

By providing your phone number, you consent to receive text messages from Prompt Action Bat & Pest Control regarding appointment confirmations, updates, service reminders, and promotional offers. Standard messaging and data rates may apply as determined by your mobile carrier. You can opt out of receiving promotional text messages at any time by replying “STOP” to any message or contacting us directly. Please note that opting out of promotional messages will not affect transactional or service related communications.

Prompt Action Bat & Pest Control is not responsible for any delays or failures in receiving messages due to network or carrier issues. For questions or assistance, contact us at 715-838-0805 or [email protected]